Client policy
Every order follows a process.
Dimitra Mavropoulou & Co. O.E. follows defined order-management procedures. Our team studies the needs of each client and their business in order to propose the ideal packaging solution.
How we work together
1. Personal contact
One of our managers gets in personal contact with you.
2. Recording your needs
We record and work with the needs of you and the business you represent.
3. Initial costing
We pre-cost the carton product so you have a picture from the start.
4. Design & visual proposals
We design the box and present visual proposals.
5. Refinement
We refine the product together with you until it is exactly right.
6. Final costing
We confirm the final price and the delivery time.
7. Production
We carry out the necessary processes and move the order to the production line.
8. Packing
We pack the products according to your preference.
9. Invoicing & transport
If you wish, we store the order temporarily. Within Attica we deliver with our own vehicles; for the rest of Greece through trusted partner carriers.
10. After delivery
Our cooperation does not end at delivery: we stay in touch about how effective and practical our products are.
Quality assurance
Strict raw-material criteria
We select raw and processing materials from suppliers holding quality certifications.
Production tracking
Every job is logged per machine with counter readings, so delivered quantities match the order.
Trained staff
Our operators receive regular training on the equipment they run.